Privacy Policy

Last Updated: 27 January 2025

Thrive Care & Support (“we”, “us” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website https://thrivecareandsupport.com (“Site”) or utilise our services.

1. Information We Collect

Personal Information: This may include your name, email address, telephone number, postal address, and any other details that you voluntarily provide when completing our online forms or communicating with us.
Usage Data: We may automatically collect information about how you interact with our Site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to enhance your user experience, analyse website traffic, and remember user preferences. You may adjust your browser settings to refuse some or all cookies.

2. How We Use Your Information

To Provide and Maintain Our Services: We use your data to process enquiries, manage bookings, and offer care and support services.
To Communicate With You: Your contact details help us send you updates, respond to your enquiries, and provide you with information about our services.
To Improve Our Website: Usage data helps us optimise our Site’s performance, tailor our content, and understand user patterns.
To Comply With Legal Obligations: We may process your data to comply with our legal and contractual obligations or to respond to lawful requests from government authorities.

3. Legal Basis for Processing Personal Data (UK GDPR)

We rely on the following legal bases under UK data protection laws:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary to provide you with our services or products.
Legal Obligation: Processing is necessary to comply with the law (e.g., accounting or legal requirements).
Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your rights and interests.

4. Sharing and Disclosure of Information

Service Providers: We may share your personal data with trusted third parties who assist us in operating our business (e.g., payment processors, marketing support).
Legal Requirements: We may disclose your personal data if required to do so by law or when we believe such disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process.

5. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. The criteria used to determine our retention periods include legal, regulatory, tax, accounting, or reporting requirements.

6. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

7. Your Rights

Under UK data protection law, you have the right to:

Access: Request access to your personal data.
Rectification: Request corrections to any inaccuracies.
Erasure: Request the deletion of your personal data where there is no compelling reason for its continued processing.
Restriction: Request the restriction of processing of your personal data.
Objection: Object to certain types of processing, including direct marketing.
Data Portability: Request the transfer of your personal data to another organisation where technically feasible.

If you wish to exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

8. Links to Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage you to read the privacy policies of every website you visit.

9. Children’s Privacy

Our services are primarily aimed at adults and not intentionally directed towards children under the age of 13. If you believe that we have mistakenly collected personal data from a child, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please email us at:

Email: [email protected]

Or write to us at:

Thrive Care & Support

242 Marton Road

Middlesbrough

Cleveland

TS4 2EZ

United Kingdom